Service Rules

1. General Provisions

1.1 By placing an order on https://prosmm-shop.ru, you automatically agree to the terms listed below, regardless of whether you have reviewed them in advance.
1.2 By placing an order, you confirm that you have carefully read the description of the selected service.
1.3 We reserve the right to make changes to these rules without prior notice.
1.4 Service prices may change at any time without prior notice.
1.5 We strive to ensure the safest possible use of the service; however, we are not responsible for any potential risks related to your accounts, projects, or results.
1.6 We follow confidentiality principles when processing personal data. We do not store bank card details, account logins, passwords, or wallet credentials.

2. Promotion Process

2.1 During the service period, your profile must be public, have an avatar, and an unchanged username or link.
2.2 Do not place multiple orders of the same type on the same page simultaneously — this may affect proper service delivery. In such cases, refunds are not provided.
2.3 The estimated completion time is specified in each service description. Delays may occur due to high system load. All orders are either completed or compensated.
2.4 The status "Partial" means the order has been partially completed. A refund for the unfulfilled portion is issued automatically.
2.5 The status "Canceled" means the order was not completed — funds are automatically returned to your balance.
2.6 Carefully follow the instructions when entering the link and selecting the service to avoid mistakes.

3. Guarantees and Quality

3.1 Some services may experience natural fluctuations (for example, a decrease in followers).
3.2 Guarantees apply only to services marked "With Guarantee".
3.3 Reordering a service without the "With Guarantee" label voids the previous guarantee period.
3.4 We do not guarantee that all profiles involved in the services will have photos, posts, or activity.

4. Technical Features

4.1 In certain cases, https://prosmm-shop.ru may temporarily suspend services to improve system stability.

5. Customer Support

5.1 For questions or technical issues, please contact the "Support" section. A response will be provided within 24 hours in order of request.

6. Important Information

6.1 Once an order is launched, the process is irreversible.
6.2 Manual cancellation is possible only in exceptional cases (upon agreement with support). Incorrect orders are automatically canceled within 1–3 hours.
6.3 It is prohibited to place orders related to illegal or prohibited content. We reserve the right to refuse service in such cases.

7. Refund Policy

7.1 If a service was not provided or was delivered with significant deviation from its description, you may request a refund to your balance, card, or e-wallet. Please contact support.

8. Privacy Policy

8.1 We respect users’ right to privacy and ensure the protection of personal data. The information you provide when placing an order is used solely to communicate with you and fulfill your requests. We do not share your data with third parties and do not use it for purposes unrelated to customer service. All information is protected using modern encryption methods and stored on secure servers with restricted access.

9. Affiliate Program

9.1 Creating multiple accounts using your own referral link is prohibited. Violation will result in account suspension.

10. Violations and Account Suspension

10.1 Attempts to hack the website, fraud, financial manipulation, or insults directed at the administration constitute serious violations and will result in account suspension without refund.

11. Affiliate Program

11.1 Creating multiple accounts using your own referral link is prohibited. Violation will result in account suspension.

12. Violations and Account Suspension

12.1 Attempts to hack the website, fraud, financial manipulation, or insults directed at the administration constitute serious violations and will result in account suspension without refund.